Installation Support for PadShop and PadShop Pro

This section will answer common issues about installing our products for PadShop and PadShop Pro.

The expansion pack "Granular Frame Drums" is used below as the installation example.
For Non-Padshop Pro users only - To ensure Padshop compatibility, please install our free product Granular Lite before product purchases.


Common Issues - Mac Users

It is very simple. You can just manually create the file directories /User/Documents/Steinberg/Padshop/Samples/User Samples/, and place the "Granular Frame Drums" folder there.

It is very possible. A test has been done recently with Ableton Live and you can click here to look at the test results.

Common Issues - Windows Users

It is very simple. You can just manually create the file directories C:\Users\[User Name]\My Documents\Steinberg\Padshop\Samples\User Samples\, and place the "Granular Frame Drums" folder there.

PadShop & PadShop Pro Issues - Mac & Windows Users

You may need to scan your system.

  • Add an Instrument track - "PadShop" or "PadShop Pro"
  • Select "load presets" after the PadShop GUI opens
  • Tick the box next to "GFD" in the "Location Tree" and the system will scan the folder once
  • The "Location Tree" can be opened by selecting the option at the lower left of the previewer screen
  • Location Tree
  • After the scan, click the folder name "GFD" and all the presets will be shown in the previewer (located at the right hand side)
  • Previewer

    After you unzipped the file that you downloaded, did you change the folder name "GFD"? If so, the expansion pack will not work. (IMPORTANT: DO NOT change the name of the folders, "GFD" and "Granular Frame Drums")

    We are sorry to hear that you are having trouble installing your patches and samples for Padshop or Padshop Pro. At this time, we do not have a 24/7 customer support service but you can click here to contact us. We will get back to you within 24 hours.